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Customer Service

Shipping & Delivery

Creation Nepal believes in quality and competitive services for our customers to help choosing the right shipper based on the availability of time and its value. Hence we offer faster and hassle-free home delivery courier service to time-consuming land-sea shipping service to choose:

Home delivery Courier service

Air courier shipping services are considered as convenient and faster service. It is recommended for the orders to be delivered at your doorstep in 4 to 6 business days after it is dispatched. Creation Nepal works with reliable shipping companies SKYNET, UPS, FedEx, DHL and ARAMEX for fast and easy home delivery services. The shipping is comparatively expensive from Nepal as it is very far from the western countries and only few airlines are operating their flights.

But the air courier companies offer cheaper rates for bigger size for 25 kg or more weight ranging from US$ 7 to $14 per kilo (depends on the volume and the destination). The courier companies will act as custom agent to release the goods and delivers the packets at your home without extra charge for their own services. But the destination custom duties that apply on the orders will be reimbursed later from the customer at the orders delivery time. 

Air Cargo shipment service

Shipping by air cargo is the most common and practical way of receiving your orders on time and cost effective. This service is recommended for the orders of 100 kg or more weight. The consignment can be available at the destination custom to release in a week to10 days. You can check the airfreight rates of some popular destination. Air cargo delivers the orders only in specified airport; destination custom handling and local transport needs to be arranged by the customer or their handling agent.

Sea cargo shipment service

Nepal is landlocked country and does not have direct seaport. We transport the goods to Calcutta port (India) by land, and then will be loaded in a ship to the destination. This is the cheaper means of transporting the order from Nepal but takes very long delivery duration (average 45-60 days). If you are planning to place an order for next year then you can think of Land-Sea shipment. The shipping cost can be less than $2 per kilo for the orders of 1 ton plus). The order should be collected from the nearest seaport appointing handling agents or by your own.

Privacy & Security
Creation Nepal respects your privacy and is committed to safeguarding it. Creation Nepal or creationnepal.com will not share with any third party personally identifiable information relating to your personal interests that you might disclose on CreationNepal.com.

Returns & Replacements

If the customer wants to return the product, he/ she should contact us by email at customercare@creationnepal.com describing the reason and evidence of dissatisfaction.

- Please check and notify us about the product to return within 3 days after   receipt of the    order. Creation Nepal will always be attentive on this issue based   on the logistic reason of   dissatisfaction and start to find the best possible solution on mutual understanding between the both parties (the customer and Creation Nepal).

- Claims made after one week of receipt of the order will not be accepted.

- Exchange of goods on the condition that the goods to be exchanged will be similar in nature and be available from the same manufacturer or supplier; in such cases the transportation cost involved for returning goods to Nepal from his/ her country will be paid by the customer.

- Creation Nepal will not be responsible if any items that are lost while being returned, hence safe and secure delivery is suggested.

- Upon receipt the returned goods, Creation Nepal reserves the right to decide whether to refund or exchange (re-send) the product (s).

- Since most of our products are handcrafted, there can be slight variations in color, size, finishing touch or even some irregularities.

 - Lost or damage of any products must be claimed directly with involved Courier Company. Creation Nepal won't accept the returned goods if it is sent without our return authorization. Authorized return must be sent to us in its original packaging.

Ordering

- Minimum specified quantities mentioned on www.creationnepal.com website (depending on the nature of products) are compulsory to place an order at Creation Nepal.

- No minimum order amount is fixed unless the system allow to place the order online.

- Registration is required to place an order to maintain customar data to inform our new products, policies, orders history and wholesale discounts.

- Orders will be shipped from one week to eight weeks (depending on the nature of the ordered items).

- Creation Nepal reserves the right to cancel any order without notification to the customer (s).

- Custom orders can also be processed via email correspondences.


Payment

Payment through credit card will be processed online via www.2checkout.com2CO will infirm us once your payment has been accepted. We will deliver your order to provided shipping address as soon as we get the confirmation of the payment from 2CO.

Payment, other than credit card, such as bank / wire transfer should be made to:

Banker: Bank of Kathmandu Ltd.
Swift Code: BOKLNPKA
Bank address: Surya Sadan, Kamal Pokhari, Katmandu, Nepal
Tel: (977 1) 4430640/4430642      Fax: (977 1) 4410143
Beneficiary Name: Creation Nepal
Beneficiary Account number: 010100020192840

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Corresponding bank detail for US Dollar transaction:
Swift code: BOKLNPKA
Account Name: Bank of Kathmandu Ltd.
ABA 026002561, Kathmandu, Nepal
... ... ...
Bank Name: STANDARD CHARTERED BANK
Swift: SCBLUS33
Bank Address:
New York, NY 10285,
USA

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Corresponding bank detail for EURO transaction:
Account Number: 08106526/11
Account Name: Bank Of Kathmandu Ltd.
Swift: BOKLNPKA
Bank Name: Dresdner Bank AG
Swift Code: DRESDEFF
Bank Address:
D-60301 Frankfurt Main,
GERMANY

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Note:
Your order shall leave for shipment unless and until we receive the payment or confirmation of payment.

Viewing orders
Only registered / wholesale privileged customers can view their orders at creationnepal.com after logging on. Hence, we recommend you to be registered to maintain orders history and to get the wholesale discounts.

Updating Account information
The customers those maintained their accounts at creationnepal.com can update their account including billing / shipping information.