How to work - Ordering procedures at Creation Nepal
Orders can be processed online from our system, email or directly in person at our office. Delivery will be estimated according to the size of the order. Orders can be made from any of the attached photographs with number references stated or your own samples or sketches can be sent to us and we will manufacture accordingly. We prefer to have measurements or sizes for your own models or designs. Proof samples can be sent prior to confirmation of orders if required by the customers.
Place order through our web site
Direct ordering through the website is the best way of ordering at Creation Nepal and it is highly appreciated. Add the minimum or more items in the cart like you can do at any other shopping sites, once you complete adding the items on the cart go to "checkout" button then you will be asked to fill your shipping detail. Here the shipping charge is based on the country of your requested delivery place. Then tick at the courier companies of your interest (the shipping rates are different in each company's policy even for the same destination). Then clicking "continue" button will take you to the payment option whether to pay by credit card or forward the payment by money transfer Services (Western Union Money Transfer or MoneyGram). After selection of the payment options please click on "Continue" button that will pass you to our payment processing gateway www.2checkout.com. Please note that we do not take your credit card information so that it is a risk-free transaction because www.2checkout.com or 2CO is one of the most reliable worldwide merchants to process your credit cards for safety and trustworthy.
IIf you are sure about the transaction amount then click on "Save and checkout" button that you bring you to a simple page showing order number and the amount, then click "Continue" where you will be asked to fill your credit card detail. Please fill the billing information and click on "Complete Order Now" button. As soon as the order is complete, an email describing your order detail will be sent to you by our system automatically. Then further procedure to avail the product will be performed on our behalf (the order shall be ready in 2 to 4 weeks depending on the volume of the order; most of the orders are dispatched in 2 to 3 weeks). As soon as the order is dispatched we will notify you with the online tracking number provided by the courier company that you’ve chosen at the time of the order.
We are providing services for two different types of customers (retail buyers and wholesale buyers) based on their interest and order volume. We provide the special user access codes to see our wholesale information after we complete the simple verification process asking the customer to submit our information from online. When you are authorized to access the wholesale information you will be entitled the discounted product rates if you buy the specified quantities of each individual product but if you only add the minimum required quantity (less than the said wholesale quantity), then NO discounts will appear on the invoice.
Orders - Documentation and handling
Confirmation of order:
The order detail email along with product pictures / names, Billing and shipping address and shipping type (courier or cargo) will be sent by the system as soon as the order is received online. At the same time payment-processing company will also send another email of payment receipt confirmation to the buyer on behalf of Creation Nepal. Be sure to check your Spam mail folder if the order detail mail is not received even after the order is made (sometimes our emails may be considered as SPAM accidentally by some of the ISP’s and they simply deliver our email in spam folder). We advice our customers to check their order detail online in your account at Creation Nepal even if the email is not received after completion of the purchase. As soon as the order is processed, again an invoice will be sent to the buyer though it is the same thing that has already been sent.
We normally require 3 to 4 weeks to prepare and ship your orders. If your orders contain clothing items (cotton and or woolen), then it may take up to 6 to 8 weeks as all our items will be fresh made with different process like hand embroidery, printing, extra crocheting, stone wash etc. Similarly larger selection of designs will consume even more preparation time. But our efforts will always be there to avail you the orders as soon as possible.
Documentation at origin:
Creation Nepal will send the invoice and packing list along with other necessary document like Certificate of Origin issued by Nepal Chamber of Commerce and GSP Form A (only if necessary) and Air Waybill with the completion of Nepal customs formalities.
Air cargo shipping document
The cargo carrier airline will inform and handover the document to the customer or their authorized handling agent to process and clear the destination customs if the customer has chosen Air cargo shipping mode. The customers themselves need to pay clearing agent fees, the customs duty and taxes and transportation from airport to the customers place.
Courier (home delivery) shipping document
If you have chosen home delivery shipping service, the assigned shipping company (UPS, FedEx, DHL etc.) will inform the customer and can ask authorization (if required) when the goods are available to process and clear the customs. These shipping companies will act as your customs broker and release the goods from the destination customs, paying the necessary duties or taxes and delivers at your place. Later they will reimburse the paid duties or taxes from the customer at the time of delivery of the shipment.
Custom duties and taxes
Being the suppliers of Nepalese handicrafts and clothing items, Creation Nepal only exports and responsible for the taxes for the Nepalese customs. Every country has their own rules and regulations concerning customs duties, taxes and administrative fees, the customers are advised to contact their local customs broker or to the customs office for detail. The customers themselves will be responsible for any types of customs duties or taxes charged by the Government at destination.